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RETURN & REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase.

We accept returns for defective or damaged products only. Please read the following Return & Refund Policy carefully before placing your order.

WHAT IF YOU RECEIVE A DEFECTIVE OR DAMAGED PRODUCT?

Our team works hard to deliver defect-free products. However, if you receive a damaged or defective product that cannot be repaired at your end, we will accept a return for that product.

Important Instructions

Please make a continuous video while opening the parcel. The video must not contain any cuts, pauses, or edits.

The opening video is mandatory to claim an exchange or wallet refund if you have received:

  • A damaged product
  • A defective product
  • A wrong product
  • A missing item

Without a parcel opening video, we will not accept any complaint or claim.

Please notify our Customer Support within 24 hours of delivery by emailing support@alltrend.in.

Your email must include:

  • Order ID
  • Parcel opening video
  • Clear photos of the product
  • Reason for the complaint

Any complaint received after 24 hours of delivery will not be accepted.

Please note that some damage may occur during transit.

Loose or detached stones during transit are not considered manufacturing defects, as they can usually be fixed easily. Our support team will guide you through the process. Simply email us at support@alltrend.in.

WHAT IF I DO NOT LIKE THE PRODUCT DESIGN? CAN I RETURN IT?

No.

We do not accept returns or exchanges for the following reasons:

  • You do not like the design.
  • The product is too long, too short, too heavy, or too light.
  • The product does not suit your personal preference.
  • You changed your mind after placing the order.
  • Slight colour variation due to photography, lighting, or different screen settings.

We request all customers to carefully read the product description and review all product images before placing an order.

We do not offer returns or refunds for change of mind or personal preference.

RETURN WINDOW

Damaged or defective products must be reported within 24 hours of delivery.

Once your return request has been approved by our Customer Support team, the product must be returned to us within 7 days from the date of approval.

RETURN SHIPPING COST

Customers are responsible for sending the approved damaged or defective product back to us.

If the claim is verified after inspection, reasonable courier charges may be reimbursed or adjusted at the sole discretion of AllTrend.

HOW TO RETURN

If you receive a damaged or defective product during transit:

  1. Email us at support@alltrend.in within 24 hours of delivery.
  2. Include your Order ID, parcel opening video, product photos, and the reason for your complaint.
  3. Wait for return approval from our Customer Support team.
  4. After approval, return the product within 7 days.
  5. Send the product through Courier or Speed Post in its original packaging along with:
    • Original Purchase Invoice
    • Courier Receipt
    • Original Packaging

After receiving your returned product, our Quality Team will inspect it.

Please allow 4–5 business days from the date we receive the returned parcel to complete the inspection and processing.

REPLACEMENT / REFUND

If the returned product is confirmed to be damaged or defective:

  • We will provide a replacement whenever possible.
  • If a replacement is not available, the approved amount will be credited to your AllTrend Wallet within 7–12 business days after successful inspection.

Wallet Credit can be used for future purchases on www.alltrend.in.

Original shipping charges (if applicable) and payment gateway/transaction charges are non-refundable.

CANCELLATION POLICY

We accept order cancellation or modification requests only within 2 hours of placing the order.

Once an order has been packed or shipped, it cannot be cancelled.

As Cash on Delivery (COD) is not available, all orders are prepaid.

For approved cancellations:

  • The eligible refund amount will be credited to your AllTrend Wallet.
  • Original shipping charges (if applicable) and payment gateway/transaction charges are non-refundable.

IMPORTANT NOTES

  • A parcel opening video is compulsory for all claims related to damaged, defective, wrong, or missing products.
  • Claims submitted without an opening video will not be accepted.
  • Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear are not eligible for return or replacement.
  • AllTrend reserves the right to reject any claim that does not comply with this policy.

QUESTIONS

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@alltrend.in

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